What are Tier 1 tasks for AI agents in a solo business?

Tier 1: email drafts, content outlines, social media posts, meeting summaries, CRM data entry, invoice generation, FAQ responses, research briefs, keyword analysis, competitor monitoring. These run fully automated with minimal human review.

What tasks need a human-in-the-loop?

Tier 2: client proposals, complex support escalations, partnership emails, strategic decisions, creative briefs. AI drafts, human reviews and sends. This is the Human-in-the-Loop (HITL) model — agents do 80% of the work, humans do final review.

Can AI agents handle sales calls and outreach?

AI agents can handle prospecting, research, first-contact email sequences, and follow-up scheduling. Live calls and complex negotiations still need a human. Tools like Clay + Claude can run highly personalized outbound at scale without a sales team.

What about customer support — can it run fully automated?

Yes, for Tier 1 support: FAQ answers, order status, account questions, onboarding steps. The key is building a knowledge base the agent can reference. Tools: Intercom Fin, Crisp AI, or a custom Claude agent trained on your docs.

How do you build this stack as a solo founder?

Start with one agent for your highest-frequency task. Define the output clearly. Test for two weeks. Then add the next. Enzo Duit documents this step-by-step process at founderwithagents.com — real stack, real results, no code required.